Customer Support Representative

Job typeGame Development/Publishing, Mobile
LocationUnited Kingdom - Manchester
TypeFull Time
Posted DateApr. 11, 2019

Playdemic, a division of WB Games Inc. are seeking to recruit two Customer Support Representatives based at their studio in Wilmslow.

The Customer Support function is the frontline of Playdemic’s communication with its players, and as such is a vital role in the success of the business. As a Customer Support Representative, you will be responsible for responding to, and managing incoming customer queries in an efficient and effective way. You will be required to rapidly prioritise serious issues and diplomatically handle trivial matters, whilst at all times relaying and reporting information to the rest of the business, to ensure that the company is always informed of the customer experience.

We are looking for individuals who love to play video games - ideally on mobile platforms - and believe in high quality customer support. You must have a keen eye for detail, great work ethics, excellent verbal/written communication skills and the ability to work in a fast-paced, team-oriented environment.

Core Skills & Experience:

  • Avid gamer.
  • Excellent verbal and written communication skills.
  • Ability to empathise with the needs of game players.
  • Strong desire to work in the interactive gaming industry.
  • Dependable and punctual.

Desirable Attributes:

  • Experience of similar customer support function.
  • Interest in Mobile Games.
  • Fluency in French, German, Spanish, Italian, Portuguese, Japanese, Korean, Chinese, Japanese, Thai, Turkish or Russian is an advantage.

About Playdemic

Founded in 2010 by leading Games Industry entrepreneurs, Playdemic is a developer and publisher of mobile games, focused on creating premium free-to-play game services for iOS, Android and Facebook platforms. We are a highly ambitious company committed to making chart-topping products. Our culture and values place great emphasis upon open communication, autonomy and empowerment. We believe in encouraging people to be the best they can be and giving them the tools to achieve their goals.

Golf Clash has been downloaded over 65 million times on iOS and Android and is the number 1 grossing mobile sports game in the US. The game won “Best Mobile Game” at the 2018 BAFTA Awards and Mobile Game Awards.

Acquired by TT Games Studios Limited, part of Warner Bros. Interactive Entertainment and the makers of best-selling LEGO titles including “LEGO Star Wars” and “LEGO Dimensions”, Playdemic is embarking on its next exciting chapter and we’re looking forward to lovingly crafting the next generation of LEGO mobile titles. As a result, we’re looking for passionate, dedicated individuals to join us on the next part of our journey.

Playdemic offers successful candidates a competitive salary and a comprehensive benefits package. Our work environment is inclusive, relaxed and friendly – one of the best things about working here is our fantastic people! We aim to support work-life balance, and some of the benefits we are most proud of include: flexitime and other family-friendly benefits; discretionary bonus scheme; company pension scheme and life assurance. We also offer perks such as regular health and wellbeing activities (including on-site exercise classes), discounts on a wide range of company and partner products, free online training courses, complimentary fruit and a wide selection of drinks, social events and much more!

We expect high levels of ambition and innovation from our colleagues and an ability to flourish within the dynamic entertainment industry in which the company operates.

Your information will now be submitted via our parent company’s site, TimeWarner.com.